Star Online: Live Completion Feedback

Research study running from: 10/10/2022 – 21/10/2022

We are looking to revamp the Live Completion feature of the Star Online and we need your feedback to make it the best it can be.

A screenshot of the Live Completion feature of the Star Online platform displayed on the screen of a Mac Book Pro.
A screenshot of filling out a Star using the Live Completion feature of the Star Online platform displayed on the screen of a Mac Book Pro.

What is the opportunity?

We are teaming up with our new research agency partner Usertopia, to conduct research into how we can improve the Live Completion feature of the Star Online.

We’re seeking individuals to join our research community to take part in various research activities for this project between the 10th and 21st of October.

Who are Usertopia?

Usertopia are a digital design agency working in the tech-for-good sector. Their mission is to make a difference by designing products people love. They work on some amazing projects, from designing charity and public sector apps and websites, to helping the development of new assistive technologies.

You can read more about them on our website here:

Leaders of the Usertopia team, Noah Abbott and Ant Johnson, both sat smiling and working on their Mac Books at their desk.
Three people sat around a laptop in an office, chatting to one another.

What is our research community?

Our research community is a network of our customers just like you that have signed up to take part in research activities to help us make the Star Online better for you! We are working hard to make sure our members’ voices and opinions are heard and included in the Star Online.

We make this happen by using your stories and experiences to prioritise what comes next in our road map. By signing up to join our research community and adding your voice into the equation, you can help shape the future of our products, and ensure your opinion is counted.

Activities you can complete over the course of this project to help out

Feedback Survey

Time to complete: 10 minutes

Date: 10/10/2022 – 21/10/2022

After joining our research community, the first activity we will send over to you is our feedback survey. The survey will take approximately 10 minutes to complete and will give us a really good baseline knowledge of how the Live Completion feature is currently being used. We’d love to hear your feedback!

One-To-One Feedback

Time to complete: 30 mins – 1 hour

Date: 10/10/2022 – 21/10/2022

We have a variety of more hands-on feedback activities that we would love for you to get involved in, including: 1-2-1 informal discussions, completing an activity while we observe your approach, and keeping a diary of your experience of using the Star Online. Once you have signed-up to our community we will send each opportunity over to you and you can opt into as many as you wish to!

Design Workshops (Coming Soon)

Time to complete: 1 hour

Date: November 2022

Our Design Workshops give you the chance to get involved in proactively coming up with ideas to improve the Live Completion feature.

Solution Testing (Coming Soon)

Time to complete: 1 hour

Date: January 2022

Once we’ve decided what the updates to the Live Completion feature are going to be, we need you to test it out before we roll it out to everyone!

Join our research community!

Join our research community!

Get updates on all the above activites and more by joining our Research Community. We will only send you emails specifically about our research studies and their progress and nothing else.

Which research activities would you be most interested in hearing about? (Please select all that apply.)
Are you a current user of the Star Online?
Do you currently, or have you ever, regularly used the Live Completion Feature?
Are you completing this form on behalf of yourself or someone else?
Will your assistance be required to help the participant take part in any of the research activities they have expressed an interest in?
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